Welcome to Quality Community Management, Inc.

We are located in Willoughby, Ohio and have been in business since 1999. We specialize in managing communities such as home owner associations and condominiums.

We are the only Association Management team in this area to have the Professional Community Association Manager (PCAM) designation.  QCM focuses on providing administrative, procedural, and accounting services to associations.

The QCM staff has nearly 80 combined years of experience in the community association industry.

Our clients say it best…

"I have very much enjoyed working with Mary and her staff during the past year as a Board Treasurer of one of her managed properties. The professionalism of Quality Community Management is of highest caliber. Their knowledge of property management and the direction they provide to our association are invaluable to both day-to-day operations and to the on-going management of the community. It is always a pleasure interacting with Mary and her staff, and I am pleased they serve our association.”    - D. Sproveri

"When a unit owner calls, their concern is addressed by the person answering the phone. They have been excellent in holding contractors accountable for work and commitments. This partnership has allowed volunteer Board Members to spend time managing the Association and not getting bogged down in the day to day operations.”    - J. Stusek

"I have only good things to say about this company. Our condo association has employed QCM for 9 years and we have been extremely satisfied with their professionalism in handling the day to day responsibilities of a condo association. I would recommend QCM to anyone! They make a volunteer board member's life much easier with their knowledge and experience and the staff couldn't be more efficient."      - K. Lohiser

"Quality Community Management was instrumental in helping us form our own Board, take control away from the builder of our community, and amend our documents to a COA rather than HOA, as they were written. I've served as Treasurer for many years, and this company protects our money as if it were their own. We receive at least 3 bids for any work, and THE BOARD makes the decision whom to hire - QCM does as we wish, they do not run our Association. The experience QCM brings to the table is worth way more than the fees we pay. The professional manner in which QCM's entire staff handles phone calls, unhappy homeowners, work orders requests, etc is unbeatable. I have recommended QCM to other associations, and will continue to do so."     - L. Wardeiner 

"With our association, QCM has a track record of managing and reducing contractor and service expenses through good vendor purchasing practices. I would highly recommend any association looking for professional management of their community to take a serious look at QCM."    - L. Lamphier

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 Quality Community Management's goal is to manage communities to the highest standard possible, balancing a high degree of quality with financial needs of our customers.