Our Staff

Mary started in 1985 working for a community association management company which resulted in a nine-year relationship before advancing to another community association management company for six years. These experiences guided Mary to form her company, Quality Community Management, Inc. which provides a higher level of "quality".  Quality Community Mgmt., Inc., was formed in 1999 for a combined 33+ years of community association management experience.

Mary specializes in the representation of home owner and condominium associations.  Mary offers personalized one-on-one services and prides herself and the company on the “quality” services they provide.

Mary has served on the Board of Directors for the Northern Ohio Chapter of CAI and was also the New Manager Mentoring Committee Chairperson for the chapter.  Mary is one of eleven (11) managers in Ohio that holds the prestigious designation of PCAM®.  Mary also obtained the AMS® and CMCA® designation.

Mary resides in Willoughby, enjoys shopping, reading and volunteering at the Hospice of Western Reserve in Cleveland since 2002.
 
Carol began working for a community association management company in 1982 as an administrative assistant after having her first child. She took a few leaves of absence from work as she had two other children.

In 1991, she went to work for a different community association management company and became an assistant community manager. Eventually, she became a portfolio manager on her own and began managing ten associations.

In 1998, she thought that she was tired of community management and temporarily left the field to venture into something totally different, but couldn’t stay away and returned in January of 2000. She was the on-site Community Manager of the Woodhawk Club Condominium I, II and HOA in Mayfield Heights, Ohio for 5-1/2 years before moving on to the Shaker Courts Condominium in Cleveland, Ohio as their on-site Community Manager for twelve years.

In June of 2017, Carol joined Quality Community Management as a part-time Assistant Community Manager.

Carol also works as a Realtor when she is not at the office. She loves spending time with her grandchildren. She volunteers at Playhouse Square as a Redcoat.

Barb has been with QCM for 12 years performing various duties on a daily basis, from working to resolve issues for owners to coordinating projects; referring to herself as "Miss Ellaneous". She is a dependable employee and her dedication to QCM has enabled her to be a part of the growth of the company.

Barb is also very devoted to her family. She believes that love is in little details, and that it’s more important what all you do when nobody is watching.  When she’s not working she can be found hanging out with her family and friends including her dog, walking or riding her bike around the neighborhood or hosting holidays at “Chez Dray”.
 
Gavin Goszka, Accounting Administrator

Gavin has been managing Home Circle Media, LLC for the past 14 years, parlaying his passion for Japanese animation into a full-time retail business. When he isn't handling QCM's financial duties or traveling to a convention as a vendor, he enjoys writing and recording music and studying the architecture and culture of the Victorian era.

Gavin holds a B.S. in Geology from Baldwin-Wallace University alongside a B.S. in Computer Forensics from Kaplan University and he spent four years as a member of B-W's renowned Conservatory of Music, where he was formally trained in piano, percussion, and voice. He has enjoyed renovating his own historic home as well as Chardon's former Corey Hospital, where he served as Project Manager for its three-year-plus restoration.
Anne has been a part of Quality Community Management for the past five years. She has been in the customer Service field for over 30 years. Anne takes great care in listening to the needs of everyone she interacts with. She loves to help people and will always try her best to resolve any concerns or issues that are brought to her attention. When not working, Anne enjoys practicing yoga and spending time with her family, puppy and friend’s.
 
Lina has been working in customer service for Quality Community Management since April 2017. She studied at Kent State University, resides in Gates Mills, and her interests are cooking, traveling, fitness, and fashion.